Welcome to Purethemes Support System!
Pre – sale question.
Support ticket system is only available to buyers (purchase code is required to submit ticket) but if you have any pre-sale question, please use contact form on my profile page http://themeforest.net/user/purethemes
Before you ask.
Make sure that you have read documentation which was in theme package – it contains useful information on how to install and use the theme.
Basic WordPress Setup Questions: WordPress has a codex and I strongly recommend using it:
http://codex.wordpress.org/. Search through that first if you’re new to WordPress and then if you still have questions, feel free to submit a ticket. Please just remember that I’m here to support my products, not WordPress.
Range of support.
Installation, customization or administration of WordPress itself are not a subject of support. We also do not provide support for any third party plugins or problems associated with using them with our themes. We focus on topics like installation and configuration of the theme, usage of theme features and potential bugs fix. We do not provide customization services. Support will not be provided when you want to modify the theme to suit your specific needs or when you want feature ‘X’ to be integrated with the theme.